https://www.supportdesk.context-cloud.de/uvdesk/public/api/v1/tickets?group%5B0%5D=%20&limit=50&page=1&status=3

Query Metrics

147 Database Queries
17 Different statements
29.25 ms Query time
1 Invalid entities

Grouped Statements

Show all queries

Time Count Info
8.07 ms
(27.60%)
23
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13, u1_.is_online AS is_online_14 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  2
]
5.59 ms
(19.12%)
37
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  90
]
5.27 ms
(18.02%)
37
SELECT DISTINCT COUNT(u0_.id) AS sclr_0 FROM uv_thread u1_ LEFT JOIN uv_ticket u2_ ON u1_.ticket_id = u2_.id LEFT JOIN uv_ticket_attachments u0_ ON u1_.id = u0_.thread_id WHERE u2_.id = ?
Parameters:
[
  10449
]
4.62 ms
(15.78%)
37
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  10449
  "reply"
]
1.94 ms
(6.62%)
1
SELECT DISTINCT u0_.id AS id_0, u1_.id AS id_1, CONCAT(u0_.first_name, ' ', u0_.last_name) AS sclr_2, u2_.id AS id_3, u2_.source AS source_4, u2_.mailbox_email AS mailbox_email_5, u2_.subject AS subject_6, u2_.reference_ids AS reference_ids_7, u2_.is_new AS is_new_8, u2_.is_replied AS is_replied_9, u2_.is_reply_enabled AS is_reply_enabled_10, u2_.is_starred AS is_starred_11, u2_.is_trashed AS is_trashed_12, u2_.is_agent_viewed AS is_agent_viewed_13, u2_.is_customer_viewed AS is_customer_viewed_14, u2_.created_at AS created_at_15, u2_.updated_at AS updated_at_16, u2_.customer_replied_at AS customer_replied_at_17, u2_.outlook_conversation_id AS outlook_conversation_id_18, u2_.response_sla_level AS response_sla_level_19, u2_.resolve_sla_level AS resolve_sla_level_20, u2_.country AS country_21, u2_.skip_updated_at AS skip_updated_at_22, u2_.reminder_date AS reminder_date_23, u3_.id AS id_24, u3_.code AS code_25, u3_.description AS description_26, u3_.color_code AS color_code_27, u3_.sort_order AS sort_order_28, u4_.id AS id_29, u4_.name AS name_30, u4_.description AS description_31, u4_.created_at AS created_at_32, u4_.is_active AS is_active_33, u4_.user_view AS user_view_34, u5_.id AS id_35, u5_.code AS code_36, u5_.description AS description_37, u5_.color_code AS color_code_38, u6_.id AS id_39, u6_.code AS code_40, u6_.description AS description_41, u6_.is_active AS is_active_42 FROM uv_ticket u2_ LEFT JOIN uv_user u0_ ON u2_.agent_id = u0_.id LEFT JOIN uv_user_instance u7_ ON u0_.id = u7_.user_id LEFT JOIN uv_ticket_status u3_ ON u2_.status_id = u3_.id LEFT JOIN uv_user u1_ ON u2_.customer_id = u1_.id LEFT JOIN uv_support_group u4_ ON u2_.group_id = u4_.id LEFT JOIN uv_ticket_priority u5_ ON u2_.priority_id = u5_.id LEFT JOIN uv_ticket_type u6_ ON u2_.type_id = u6_.id WHERE (u2_.agent_id IS NULL OR u7_.supportRole_id <> 4) AND u2_.status_id = 3 AND u2_.is_trashed <> 1 AND u2_.id IN (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) ORDER BY u2_.id DESC
Parameters:
[
  10449
  10401
  10356
  10354
  10353
  10337
  10239
  10238
  10237
  10236
  10221
  10219
  10212
  10211
  10210
  10208
  10203
  10202
  10201
  10200
  10199
  10195
  10188
  10111
  10086
  10073
  9991
  9974
  9868
  9602
  9555
  9497
  8791
  8681
  8656
  3408
  2453
]
0.63 ms
(2.14%)
1
SELECT DISTINCT u0_.id AS id_0, u0_.id AS id_1 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_ticket_status u3_ ON u0_.status_id = u3_.id LEFT JOIN uv_user u4_ ON u0_.customer_id = u4_.id LEFT JOIN uv_support_group u5_ ON u0_.group_id = u5_.id LEFT JOIN uv_ticket_priority u6_ ON u0_.priority_id = u6_.id LEFT JOIN uv_ticket_type u7_ ON u0_.type_id = u7_.id WHERE (u0_.agent_id IS NULL OR u2_.supportRole_id <> 4) AND u0_.status_id = 3 AND u0_.is_trashed <> 1 ORDER BY u0_.id DESC LIMIT 50
Parameters:
[]
0.50 ms
(1.71%)
1
SELECT COUNT(DISTINCT u0_.id) AS sclr_0 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_ticket_status u3_ ON u0_.status_id = u3_.id LEFT JOIN uv_user u4_ ON u0_.customer_id = u4_.id LEFT JOIN uv_support_group u5_ ON u0_.group_id = u5_.id LEFT JOIN uv_ticket_priority u6_ ON u0_.priority_id = u6_.id LEFT JOIN uv_ticket_type u7_ ON u0_.type_id = u7_.id WHERE (u0_.agent_id IS NULL OR u2_.supportRole_id <> 4) AND u0_.status_id = 3 AND u0_.is_trashed <> 1 ORDER BY u0_.id DESC
Parameters:
[]
0.47 ms
(1.61%)
1
SELECT u0_.email AS email_0 FROM uv_api_access_credentials u1_ LEFT JOIN uv_user u0_ ON u1_.user_id = u0_.id WHERE u1_.token = ? AND u1_.is_enabled = 1
Parameters:
[
  "OTMRWJT7D6CITGIY2EFJUUOYB4MHJLSSE5GBRDU4YX0EP8ZL3J4MDQ9TCSDKO0TN"
]
0.42 ms
(1.43%)
1
SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u0_.last_otp_generated_at AS last_otp_generated_at_10, u1_.id AS id_11, u1_.source AS source_12, u1_.skype_id AS skype_id_13, u1_.contact_number AS contact_number_14, u1_.designation AS designation_15, u1_.signature AS signature_16, u1_.profile_image_path AS profile_image_path_17, u1_.created_at AS created_at_18, u1_.updated_at AS updated_at_19, u1_.last_login AS last_login_20, u1_.is_active AS is_active_21, u1_.is_online AS is_online_22, u1_.is_verified AS is_verified_23, u1_.is_starred AS is_starred_24, u1_.ticket_access_level AS ticket_access_level_25, u1_.user_id AS user_id_26, u1_.supportRole_id AS supportRole_id_27 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = ? AND u1_.is_active = ? AND (u2_.id = ? OR u2_.id = ? OR u2_.id = ?) LIMIT 1
Parameters:
[
  "s.conrad@context-data.de"
  1
  1
  2
  3
]
0.39 ms
(1.34%)
1
SELECT u0_.id AS id_0, u1_.id AS id_1, u0_.email AS email_2, CONCAT(u0_.first_name, ' ', u0_.last_name) AS sclr_3, u1_.profile_image_path AS profile_image_path_4 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u1_.is_active = 1 ORDER BY sclr_3 ASC
Parameters:
[
  4
]
0.25 ms
(0.84%)
1
SELECT t0.id AS id_1, t0.name AS name_2, t0.token AS token_3, t0.created_on AS created_on_4, t0.is_enabled AS is_enabled_5, t0.is_expired AS is_expired_6, t0.user_id AS user_id_7 FROM uv_api_access_credentials t0 WHERE t0.user_id = ? AND t0.token = ? LIMIT 1
Parameters:
[
  1
  "OTMRWJT7D6CITGIY2EFJUUOYB4MHJLSSE5GBRDU4YX0EP8ZL3J4MDQ9TCSDKO0TN"
]
0.22 ms
(0.77%)
1
SELECT u0_.id AS id_0, u0_.code AS code_1, u0_.description AS description_2, u0_.color_code AS color_code_3, u0_.sort_order AS sort_order_4 FROM uv_ticket_status u0_
Parameters:
[]
0.19 ms
(0.66%)
1
SELECT u0_.id AS id_0, u0_.name AS name_1 FROM uv_support_team u0_ WHERE u0_.is_active = ?
Parameters:
[
  1
]
0.19 ms
(0.65%)
1
SELECT u0_.id AS id_0, u0_.name AS name_1 FROM uv_support_group u0_ WHERE u0_.is_active = ?
Parameters:
[
  1
]
0.19 ms
(0.64%)
1
SELECT u0_.id AS id_0, u0_.code AS code_1 FROM uv_ticket_type u0_ WHERE u0_.is_active = 1 ORDER BY u0_.code ASC
Parameters:
[]
0.16 ms
(0.54%)
1
SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = ?
Parameters:
[
  1
]
0.15 ms
(0.53%)
1
SELECT u0_.id AS id_0, u0_.code AS code_1, u0_.description AS description_2, u0_.color_code AS color_code_3 FROM uv_ticket_priority u0_
Parameters:
[]

Database Connections

Name Service
default doctrine.dbal.default_connection

Entity Managers

Name Service
default doctrine.orm.default_entity_manager

Second Level Cache

Second Level Cache is not enabled.