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<?php
namespace Webkul\UVDesk\CoreFrameworkBundle\Entity;
use Doctrine\ORM\Mapping as ORM;
/**
* Ticket
* @ORM\Entity(repositoryClass="Webkul\UVDesk\CoreFrameworkBundle\Repository\TicketRepository")
* @ORM\HasLifecycleCallbacks
* @ORM\Table(name="uv_ticket")
*/
class Ticket
{
const AGENT_GLOBAL_ACCESS = 'TICKET_GLOBAL';
const AGENT_GROUP_ACCESS = 'TICKET_GROUP';
const AGENT_TEAM_ACCESS = 'TICKET_TEAM';
const AGENT_INDIVIDUAL_ACCESS = 'TICKET_INDIVIDUAL';
/**
* @var integer
* @ORM\Id()
* @ORM\Column(type="integer")
* @ORM\GeneratedValue(strategy="AUTO")
*/
private $id;
/**
* @var string
* @ORM\Column(type="string", length=191)
*/
private $source;
/**
* @var string
* @ORM\Column(type="string", length=191, nullable=true)
*/
private $mailboxEmail;
/**
* @var string
* @ORM\Column(type="text", nullable=true)
*/
private $subject;
/**
* @var string
* @ORM\Column(type="text", nullable=true)
*/
private $referenceIds;
/**
* @var boolean
* @ORM\Column(type="boolean", options={"default": true})
*/
private $isNew = true;
/**
* @var boolean
* @ORM\Column(type="boolean", options={"default": false})
*/
private $isReplied = false;
/**
* @var boolean
* @ORM\Column(type="boolean", options={"default": true})
*/
private $isReplyEnabled = true;
/**
* @var boolean
* @ORM\Column(type="boolean", options={"default": false})
*/
private $isStarred = false;
/**
* @var boolean
* @ORM\Column(type="boolean", options={"default": false})
*/
private $isTrashed = false;
/**
* @var boolean
* @ORM\Column(type="boolean", options={"default": false})
*/
private $isAgentViewed = false;
/**
* @var boolean
* @ORM\Column(type="boolean", options={"default": false})
*/
private $isCustomerViewed = false;
/**
* @var \DateTime
* @ORM\Column(type="datetime")
*/
private $createdAt;
/**
* @var \DateTime
* @ORM\Column(type="datetime")
*/
private $updatedAt;
/**
* @var \DateTime
* @ORM\Column(type="datetime", nullable=true)
*/
private $customerRepliedAt;
/**
* @var \Doctrine\Common\Collections\Collection
* @ORM\OneToMany(targetEntity="Thread", mappedBy="ticket")
*/
private $threads;
/**
* @var \Doctrine\Common\Collections\Collection
* @ORM\OneToMany(targetEntity="TicketRating", mappedBy="ticket")
*/
private $ratings;
/**
* @var \Doctrine\Common\Collections\Collection
* @ORM\ManyToMany(targetEntity="User")
* @ORM\JoinTable(name="uv_tickets_collaborators",
* joinColumns={@ORM\JoinColumn(name="ticket_id", referencedColumnName="id", onDelete="CASCADE")},
* inverseJoinColumns={@ORM\JoinColumn(name="user_id", referencedColumnName="id", onDelete="CASCADE")}
* )
*/
private $collaborators;
/**
* @var \Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketStatus
* @ORM\ManyToOne(targetEntity="TicketStatus")
* @ORM\JoinColumn(name="status_id", referencedColumnName="id")
*/
private $status;
/**
* @var \Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketPriority
* @ORM\ManyToOne(targetEntity="TicketPriority")
* @ORM\JoinColumn(name="priority_id", referencedColumnName="id")
*/
private $priority;
/**
* @var string
* @ORM\Column(type="text", nullable=true)
*/
private $outlookConversationId;
/**
* @var \Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketType
* @ORM\ManyToOne(targetEntity="TicketType")
* @ORM\JoinColumn(name="type_id", referencedColumnName="id", nullable=true, onDelete="SET NULL")
*/
private $type;
/**
* @var \Webkul\UVDesk\CoreFrameworkBundle\Entity\User
* @ORM\ManyToOne(targetEntity="User")
* @ORM\JoinColumn(name="customer_id", referencedColumnName="id", onDelete="CASCADE")
*/
private $customer;
/**
* @var \Webkul\UVDesk\CoreFrameworkBundle\Entity\User
* @ORM\ManyToOne(targetEntity="User")
* @ORM\JoinColumn(name="agent_id", referencedColumnName="id", onDelete="SET NULL", nullable=true)
*/
private $agent;
/**
* @var \Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup
* @ORM\ManyToOne(targetEntity="SupportGroup", inversedBy="tickets")
* @ORM\JoinColumn(name="group_id", referencedColumnName="id", onDelete="SET NULL", nullable=true)
*/
private $supportGroup;
/**
* @var \Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam
* @ORM\ManyToOne(targetEntity="SupportTeam")
* @ORM\JoinColumn(name="subGroup_id", referencedColumnName="id", nullable=true, onDelete="SET NULL")
*/
private $supportTeam;
/**
* @var \Doctrine\Common\Collections\Collection
* @ORM\ManyToMany(targetEntity="Tag")
* @ORM\JoinTable(name="uv_tickets_tags",
* joinColumns={@ORM\JoinColumn(name="ticket_id", referencedColumnName="id", onDelete="CASCADE")},
* inverseJoinColumns={@ORM\JoinColumn(name="tag_id", referencedColumnName="id", onDelete="CASCADE")}
* )
*/
private $supportTags;
/**
* @var \Doctrine\Common\Collections\Collection
* @ORM\ManyToMany(targetEntity="SupportLabel")
* @ORM\JoinTable(name="uv_tickets_labels",
* joinColumns={@ORM\JoinColumn(name="ticket_id", referencedColumnName="id", onDelete="CASCADE")},
* inverseJoinColumns={@ORM\JoinColumn(name="label_id", referencedColumnName="id", onDelete="CASCADE")}
* )
*/
private $supportLabels;
/**
* @var integer
* @ORM\Column(type="integer", nullable=true)
*/
private $responseSlaLevel;
/**
* @var integer
* @ORM\Column(type="integer", nullable=true)
*/
private $resolveSlaLevel;
/**
* @var string
* @ORM\Column(type="string", nullable=true)
*/
private $country;
/**
* @var string
* @ORM\Column(type="string", nullable=true)
*/
private $skipUpdatedAt = false;
/**
* @ORM\Column(type="datetime", nullable=true)
*/
private $reminderDate;
/**
* Constructor
*/
public function __construct()
{
$this->threads = new \Doctrine\Common\Collections\ArrayCollection();
$this->ratings = new \Doctrine\Common\Collections\ArrayCollection();
$this->supportTags = new \Doctrine\Common\Collections\ArrayCollection();
$this->supportLabels = new \Doctrine\Common\Collections\ArrayCollection();
}
/**
* Get reminderDate
*
* @return DateTimeInterface
*/
public function getReminderDate(): ?\DateTimeInterface
{
return $this->reminderDate;
}
/**
* Set reminderDate
*
* @param DateTimeInterface $reminderDate
*
* @return Ticket
*/
public function setReminderDate(?\DateTimeInterface $reminderDate): self
{
$this->reminderDate = $reminderDate;
return $this;
}
/**
* Set outlookConversationId
*
* @param string $outlookConversationId
*
* @return Ticket
*/
public function setOutlookConversationId($outlookConversationId)
{
$this->outlookConversationId = $outlookConversationId;
return $this;
}
/**
* Get outlookConversationId
*
* @return string
*/
public function getOutlookConversationId()
{
return $this->outlookConversationId;
}
/**
* Get id
*
* @return integer
*/
public function getId()
{
return $this->id;
}
/**
* Set country
*
* @param string $country
*
* @return Ticket
*/
public function setCountry($country)
{
$this->country = $country;
return $this;
}
/**
* Get country
*/
public function getCountry()
{
return $this->country;
}
/**
* Set source
*
* @param string $source
*
* @return Ticket
*/
public function setSource($source)
{
$this->source = $source;
return $this;
}
/**
* Get source
*
* @return string
*/
public function getSource()
{
return $this->source;
}
/**
* Set mailboxEmail
*
* @param string $mailboxEmail
*
* @return Ticket
*/
public function setMailboxEmail($mailboxEmail)
{
$this->mailboxEmail = $mailboxEmail;
return $this;
}
/**
* Get mailboxEmail
*
* @return string
*/
public function getMailboxEmail()
{
return $this->mailboxEmail;
}
/**
* Set subject
*
* @param string $subject
*
* @return Ticket
*/
public function setSubject($subject)
{
$this->subject = $subject;
return $this;
}
/**
* Get subject
*
* @return string
*/
public function getSubject()
{
return $this->subject;
}
/**
* Set referenceIds
*
* @param string $referenceIds
*
* @return Ticket
*/
public function setReferenceIds($referenceIds)
{
$this->referenceIds = $referenceIds;
return $this;
}
/**
* Get referenceIds
*
* @return string
*/
public function getReferenceIds()
{
return $this->referenceIds;
}
/**
* Set isNew
*
* @param boolean $isNew
*
* @return Ticket
*/
public function setIsNew($isNew)
{
$this->isNew = $isNew;
return $this;
}
/**
* Get isNew
*
* @return boolean
*/
public function getIsNew()
{
return $this->isNew;
}
/**
* Set isReplied
*
* @param boolean $isReplied
*
* @return Ticket
*/
public function setIsReplied($isReplied)
{
$this->isReplied = $isReplied;
return $this;
}
/**
* Get isReplied
*
* @return boolean
*/
public function getIsReplied()
{
return $this->isReplied;
}
/**
* Set isReplyEnabled
*
* @param boolean $isReplyEnabled
*
* @return Ticket
*/
public function setIsReplyEnabled($isReplyEnabled)
{
$this->isReplyEnabled = $isReplyEnabled;
return $this;
}
/**
* Get isReplyEnabled
*
* @return boolean
*/
public function getIsReplyEnabled()
{
return $this->isReplyEnabled;
}
/**
* Set isStarred
*
* @param boolean $isStarred
*
* @return Ticket
*/
public function setIsStarred($isStarred)
{
$this->isStarred = $isStarred;
return $this;
}
/**
* Get isStarred
*
* @return boolean
*/
public function getIsStarred()
{
return $this->isStarred;
}
/**
* Set isTrashed
*
* @param boolean $isTrashed
*
* @return Ticket
*/
public function setIsTrashed($isTrashed)
{
$this->isTrashed = $isTrashed;
return $this;
}
/**
* Get isTrashed
*
* @return boolean
*/
public function getIsTrashed()
{
return $this->isTrashed;
}
/**
* Set isAgentViewed
*
* @param boolean $isAgentViewed
*
* @return Ticket
*/
public function setIsAgentViewed($isAgentViewed)
{
$this->isAgentViewed = $isAgentViewed;
return $this;
}
/**
* Get isAgentViewed
*
* @return boolean
*/
public function getIsAgentViewed()
{
return $this->isAgentViewed;
}
/**
* Set isCustomerViewed
*
* @param boolean $isCustomerViewed
*
* @return Ticket
*/
public function setIsCustomerViewed($isCustomerViewed)
{
$this->isCustomerViewed = $isCustomerViewed;
return $this;
}
/**
* Get isCustomerViewed
*
* @return boolean
*/
public function getIsCustomerViewed()
{
return $this->isCustomerViewed;
}
/**
* Set createdAt
*
* @param \DateTime $createdAt
*
* @return Ticket
*/
public function setCreatedAt($createdAt)
{
$this->createdAt = $createdAt;
return $this;
}
/**
* Get createdAt
*
* @return \DateTime
*/
public function getCreatedAt()
{
return $this->createdAt;
}
/**
* Set updatedAt
*
* @param \DateTime $updatedAt
*
* @return Ticket
*/
public function setUpdatedAt($updatedAt)
{
if (! $this->skipUpdatedAt) {
$this->updatedAt = $updatedAt;
}
return $this;
}
/**
* Get updatedAt
*
* @return \DateTime
*/
public function getUpdatedAt()
{
return $this->updatedAt;
}
public function setSkipUpdatedAt(bool $skip): void
{
$this->skipUpdatedAt = $skip;
}
public function shouldSkipUpdatedAt(): bool
{
return $this->skipUpdatedAt;
}
/**
* Set customerRepliedAt
*
* @param \DateTime $customerRepliedAt
*
* @return Ticket
*/
public function setCustomerRepliedAt($customerRepliedAt)
{
$this->customerRepliedAt = $customerRepliedAt;
return $this;
}
/**
* Get customerRepliedAt
*
* @return \DateTime
*/
public function getCustomerRepliedAt()
{
return $this->customerRepliedAt;
}
/**
* Set resolveSlaLevel
*
* @param \integer $resolveSlaLevel
*
* @return Ticket
*/
public function setResolveSlaLevel($resolveSlaLevel)
{
$this->resolveSlaLevel = $resolveSlaLevel;
return $this;
}
/**
* Get resolveSlaLevel
*
* @return \integer
*/
public function getResolveSlaLevel()
{
return $this->resolveSlaLevel;
}
/**
* Set responseSlaLevel
*
* @param \integer $responseSlaLevel
*
* @return Ticket
*/
public function setResponseSlaLevel($responseSlaLevel)
{
$this->responseSlaLevel = $responseSlaLevel;
return $this;
}
/**
* Get responseSlaLevel
*
* @return \integer
*/
public function getResponseSlaLevel()
{
return $this->responseSlaLevel;
}
/**
* Add thread
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\Thread $thread
*
* @return Ticket
*/
public function addThread(\Webkul\UVDesk\CoreFrameworkBundle\Entity\Thread $thread)
{
$this->threads[] = $thread;
return $this;
}
/**
* Remove thread
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\Thread $thread
*/
public function removeThread(\Webkul\UVDesk\CoreFrameworkBundle\Entity\Thread $thread)
{
$this->threads->removeElement($thread);
}
/**
* Get threads
*
* @return \Doctrine\Common\Collections\Collection
*/
public function getThreads()
{
return $this->threads;
}
/**
* Add rating
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketRating $rating
*
* @return Ticket
*/
public function addRating(\Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketRating $rating)
{
$this->ratings[] = $rating;
return $this;
}
/**
* Remove rating
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketRating $rating
*/
public function removeRating(\Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketRating $rating)
{
$this->ratings->removeElement($rating);
}
/**
* Get ratings
*
* @return \Doctrine\Common\Collections\Collection
*/
public function getRatings()
{
return $this->ratings;
}
/**
* Add collaborators
*
* @param \Webkul\UserBundle\Entity\User $collaborators
* @return Ticket
*/
public function addCollaborator(\Webkul\UVDesk\CoreFrameworkBundle\Entity\User $collaborators)
{
$this->collaborators[] = $collaborators;
return $this;
}
/**
* Remove collaborators
*
* @param \Webkul\UserBundle\Entity\User $collaborators
*/
public function removeCollaborator(\Webkul\UVDesk\CoreFrameworkBundle\Entity\User $collaborators)
{
$this->collaborators->removeElement($collaborators);
}
/**
* Get collaborators
*
* @return \Doctrine\Common\Collections\Collection
*/
public function getCollaborators()
{
return $this->collaborators;
}
/**
* Set status
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketStatus $status
*
* @return Ticket
*/
public function setStatus(\Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketStatus $status = null)
{
$this->status = $status;
return $this;
}
/**
* Get status
*
* @return \Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketStatus
*/
public function getStatus()
{
return $this->status;
}
/**
* Set priority
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketPriority $priority
*
* @return Ticket
*/
public function setPriority(\Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketPriority $priority = null)
{
$this->priority = $priority;
return $this;
}
/**
* Get priority
*
* @return \Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketPriority
*/
public function getPriority()
{
return $this->priority;
}
/**
* Set type
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketType $type
*
* @return Ticket
*/
public function setType(\Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketType $type = null)
{
$this->type = $type;
return $this;
}
/**
* Get type
*
* @return \Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketType
*/
public function getType()
{
return $this->type;
}
/**
* Set customer
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\User $customer
*
* @return Ticket
*/
public function setCustomer(\Webkul\UVDesk\CoreFrameworkBundle\Entity\User $customer = null)
{
$this->customer = $customer;
return $this;
}
/**
* Get customer
*
* @return \Webkul\UVDesk\CoreFrameworkBundle\Entity\User
*/
public function getCustomer()
{
return $this->customer;
}
/**
* Set agent
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\User $agent
*
* @return Ticket
*/
public function setAgent(\Webkul\UVDesk\CoreFrameworkBundle\Entity\User $agent = null)
{
$this->agent = $agent;
return $this;
}
/**
* Get agent
*
* @return \Webkul\UVDesk\CoreFrameworkBundle\Entity\User
*/
public function getAgent()
{
return $this->agent;
}
/**
* Set supportGroup
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup $supportGroup
*
* @return Ticket
*/
public function setSupportGroup(\Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup $supportGroup = null)
{
$this->supportGroup = $supportGroup;
return $this;
}
/**
* Get supportGroup
*
* @return \Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup
*/
public function getSupportGroup()
{
return $this->supportGroup;
}
/**
* Set supportTeam
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam $supportTeam
*
* @return Ticket
*/
public function setSupportTeam(\Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam $supportTeam = null)
{
$this->supportTeam = $supportTeam;
return $this;
}
/**
* Get supportTeam
*
* @return \Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam
*/
public function getSupportTeam()
{
return $this->supportTeam;
}
/**
* Add supportTag
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\Tag $supportTag
*
* @return Ticket
*/
public function addSupportTag(\Webkul\UVDesk\CoreFrameworkBundle\Entity\Tag $supportTag)
{
$this->supportTags[] = $supportTag;
return $this;
}
/**
* Remove supportTag
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\Tag $supportTag
*/
public function removeSupportTag(\Webkul\UVDesk\CoreFrameworkBundle\Entity\Tag $supportTag)
{
$this->supportTags->removeElement($supportTag);
}
/**
* Get supportTags
*
* @return \Doctrine\Common\Collections\Collection
*/
public function getSupportTags()
{
return $this->supportTags;
}
/**
* Add supportLabel
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportLabel $supportLabel
*
* @return Ticket
*/
public function addSupportLabel(\Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportLabel $supportLabel)
{
$this->supportLabels[] = $supportLabel;
return $this;
}
/**
* Remove supportLabel
*
* @param \Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportLabel $supportLabel
*/
public function removeSupportLabel(\Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportLabel $supportLabel)
{
$this->supportLabels->removeElement($supportLabel);
}
/**
* Get supportLabels
*
* @return \Doctrine\Common\Collections\Collection
*/
public function getSupportLabels()
{
return $this->supportLabels;
}
/**
* Get formatted $createdAt
*
* @return \DateTime
*/
public function getFormatedCreatedAt()
{
return $this->formatedCreatedAt;
}
}

vendor/uvdesk/core-framework/Entity/Ticket.php line 928